See Every ConfirmQ Workflow in Action
Explore every major workflow inside ConfirmQ and help merchants understand exactly how the app connects WhatsApp, verifies orders, tracks shipments, automates communication, detects risky customers, and turns store activity into actionable reports.
Connect WhatsApp in Minutes
Connect the WhatsApp number you want to use for customer communication and start automating order updates from your own business number.
Add the app to your Shopify store and open the dashboard after installation.
Go to Settings to manage your WhatsApp connection, account details, and session status.
Connect your WhatsApp number securely from your phone using the QR code shown in the app.
Once connected, the app shows the linked number and uses it for customer-facing communication.
Manage the Active Number with Full Control
Settings is not just for setup. It also gives merchants control over the active connection and quick access to key parts of the app.
See whether your number is connected and which number is currently being used for outgoing WhatsApp messages.
If your store operations change, you can switch the connected number without rebuilding your workflows.
End the session at any time if you want to reconnect, change devices, or secure your current setup.
Jump directly from Settings to Messages, Shipments, Reports, or Flows for faster daily operations.
Confirm Orders Before Dispatch
ConfirmQ sends a WhatsApp confirmation request immediately after a new order is placed, helping merchants verify customer intent before shipping.
A new order is created on your Shopify store.
The customer receives clear confirm or cancel options directly on WhatsApp.
Your team can see who confirmed, cancelled, or ignored the order.
Repeat buyers with more order history become easier to recognize, helping your team prioritize trusted customers faster.
Track Responses and Build Better Fulfillment Decisions
Order confirmation is more than a message. It becomes a decision layer that helps merchants understand which orders are safe to fulfill first.
Track the customer’s reply inside the app without manually checking WhatsApp chats.
Order tags such as confirmed status help your internal team understand order readiness faster.
Star customers with multiple orders can be recognized as stronger fulfillment candidates.
By combining confirmations and customer history, stores can reduce waste and focus on higher-intent orders.
Customize Every Customer and Admin Message
ConfirmQ lets merchants configure WhatsApp messages for each important order event and review a live preview before saving changes.
Customize messages for Order Confirmation, Fulfillment, Cancellation, and Abandoned Cart Recovery.
Insert variables like customer name, order number, items, total, address, phone, checkout URL, tracking number, tracking URL, and courier name where relevant.
Each message editor includes a message preview so merchants can see how the final WhatsApp message will look before sending it to customers.
Each message type has its own editor, toggle status, and Save All workflow so store teams can manage messaging with precision.
Send Automatic Replies After Customer Actions
When a customer confirms or cancels through WhatsApp, ConfirmQ can immediately send a follow-up response without manual effort.
Automatically send a Confirmation Reply or Cancellation Reply after a customer responds to a WhatsApp poll.
These messages reassure customers that their action has been received and explain what happens next.
Store teams no longer need to follow up manually for common response-based communication.
Keep Your Team Informed with Admin Alerts
ConfirmQ does not only message customers. It also sends operational alerts to your admin numbers so the team knows what is happening in real time.
Notify admins when a new order is placed, along with useful order details such as customer, phone, items, total, and address.
Let your team know when a customer confirms an order through WhatsApp.
Send an admin message when a customer cancels via poll so your staff can react quickly.
Use dedicated admin messages for customer confirmation and cancellation events triggered through the poll flow.
Protect the Store with Security Alerts
Security Alerts help your team react immediately when risky or blocked customers attempt to place a new order.
This alert can notify admins when a blocked customer places a new order.
Use variables like customer name, phone, order number, items, total, and address to give the team enough context immediately.
The alert helps staff review the order carefully before any shipment action is taken.
Track Shipments and Assign Riders
Manage courier status, tracking links, message templates, and rider assignment from one shipment screen.
Add courier details, order number, tracking link, customer name, and phone number inside the shipment form.
Add a tag like rider:zain to the order and ConfirmQ can auto-fill the rider name in shipments.
Monitor dispatched, in transit, out for delivery, delivered, and failed shipment states from one organized table.
Keep customers informed while your internal team tracks progress and exceptions.
Use Ready Templates for Delivery Updates
ConfirmQ supports shipment notification templates so merchants can quickly send relevant customer updates during delivery operations.
Choose templates like Dispatched, Out for Delivery, Delivered, Delayed, Failed, or Contact Request.
See the exact WhatsApp message before sending, including tracking and courier-related information.
This helps customers know whether the shipment is moving, delayed, completed, or requires a delivery response.
Send Manual Shipment Messages When Needed
In addition to structured shipment updates, ConfirmQ also allows the team to send a custom WhatsApp message directly from the shipment workflow.
Choose a shipment record and send a custom WhatsApp message to the customer when needed.
Start from predefined intents like Dispatch, Out for Delivery, Delivered, Delayed, Failed, or Contact Request.
Adjust the wording for special delivery situations, rider contact coordination, or customer clarification requests.
Start with Flexible Flow Triggers
ConfirmQ Flows allow merchants to build WhatsApp automations around real store and customer events.
Start by defining the purpose of the flow so your team knows what it does.
Select a trigger such as Order Created, Order Fulfilled, Order Cancelled, Abandoned Cart, Customer Confirmed, or Customer Cancelled.
Once the trigger and steps are ready, merchants can activate the automation and let ConfirmQ handle the process.
Build Multi-Step Automations with Real Actions
Each flow can contain multiple step types, allowing merchants to automate far more than a simple single message.
Automatically send a discount code to the customer, using variables like customer name and discount code inside the message.
Send a WhatsApp message with optional image upload, image URL, shop URL, and variable-based personalization.
Flows can also include Wait steps, Condition-based branching, and Notify Admin actions depending on the workflow.
Each step includes a preview area so merchants can review the outgoing message structure before saving the flow.
Track Every Automation Run with Execution Logs
ConfirmQ does not just run flows. It also shows how each automation performed, so merchants can audit and improve workflows over time.
See when the flow started, which trigger was used, and how many steps were completed.
Track each step type, status, message, and timestamp for completed automations.
Logs help merchants understand what worked, what was sent, and where to improve the automation sequence.
Detect Fake & Risky Orders Before Shipping
Stop losses before they happen. ConfirmQ analyzes customer behavior, delivery history, and order patterns to help you identify risky customers before fulfillment.
Track cancellations, returns, failed deliveries, and confirmation behavior automatically.
Each customer is assigned a real-time risk score from 0–100 for fast decision-making.
Identify high-risk COD customers before dispatch and reduce delivery failures.
Block, review, or proceed with confidence based on real data — not guesswork.
Customer Risk Profiles
Get a complete overview of every customer before processing their order.
Customers are automatically categorized as Low, Medium, High, or Critical risk.
View total orders, cancellations, returns, and WhatsApp confirmations in one place.
Analyze failed deliveries, COD success rate, and unconfirmed orders.
Flag risky customers with notes so your team stays informed before dispatch.
Prevent future losses by blocking customers with repeated fraud or abuse patterns.
Returned Orders Management
Track, analyze, and reduce return-based losses with full visibility.
View all returned orders with customer details, reasons, and dates.
Add returned orders manually to improve risk scoring accuracy.
Spot customers who frequently return orders and cause losses.
Avoid shipping to customers with high return probability.
Smart Detection Rules
Automatically detect risky customers using intelligent rule-based scoring.
Identify customers placing multiple orders with the same number.
Detect customers with high cancellation or return rates.
Flag customers who ignore confirmation requests repeatedly.
Identify customers misusing Cash on Delivery orders.
Detect fake names, incomplete addresses, and unusual behaviors.
Multiple rules work together to generate accurate risk scores.
Track Every Message and Customer Response
See confirmation results, failed messages, total logs, repeat buyers, and detailed customer response history from one organized view.
View sent, failed, confirmed, cancelled, and total log counts at a glance.
Review who confirmed or cancelled and when each response was received.
Spot repeat buyers and customers with stronger store history.
Use the complete message log to review orders, shipments, flows, discounts, and cart recovery activity.
Turn Store Activity into Clear Reports
Analyze orders, revenue, payment methods, losses, fulfillment status, and return impact through one business-focused reporting view.
See total orders, total revenue, confirmed, cancelled, fulfilled, paid, and returned values from one dashboard.
Track cancelled loss, returns loss, and total expense to understand where profit is affected.
Analyze payment methods, revenue trends, daily order patterns, and detailed order rows with filtering support.
Use report export options for deeper internal analysis and business reporting.