FAQ
Frequently Asked Questions
Common questions about abandoned cart recovery in ConfirmQ, and how it works for Shopify stores running cash on delivery.
When a shopper adds items and leaves before completing checkout, ConfirmQ automatically sends a WhatsApp reminder after a delay you choose, linking them back to finish the order.
Yes. You set the delay, so you can nudge shortly after abandonment or wait longer, and adjust it based on what recovers best for your store.
Yes. Recovery messages use your own templates, so the wording, tone, and any offer match your brand rather than a generic script.
In COD-heavy markets WhatsApp reaches customers who rarely open marketing email, and it lets the shopper reply in the same thread they will later use to confirm the order.
