ConfirmQ custom WhatsApp message editor screenshot
FAQ

Frequently Asked Questions

Common questions about custom messages in ConfirmQ, and how it works for Shopify stores running cash on delivery.

Yes. You can create fully customised templates for order confirmations, cancellations, shipping updates, and customer alerts.

Yes. Templates pull in order information, so each customer receives a message about their specific order rather than a generic notice.

Yes. Templates are written by you, so you can match your brand voice and the language your customers actually use.

Yes. Each order event can have its own template, so a cancellation message reads differently from a shipping update.

Related ConfirmQ features

Other parts of ConfirmQ that work alongside this one, plus guides that cover it in more depth.

Custom WhatsApp Message Templates for Shopify

CUSTOM MESSAGES

Create personalized WhatsApp messages for every order event

Replace generic notifications with fully customized message templates that feel personal, clear, and relevant to each customer.

  • Customize messages for confirmations, fulfillment, cancellations, and abandoned carts
  • Use variables like customer name, order number, items, total, address, and tracking details
  • Preview every message in a live WhatsApp-style chat before saving

Build messages that match your store and workflow

ConfirmQ lets you create customer messages, poll reply messages, admin alerts, and blocked customer alerts from one place. You can use bold text, emojis, multi-line formatting, and dynamic variables to make each message more useful and more personal.

More control for customer and admin communication Add multiple owner numbers for admin alerts, send confirmation notifications when a new order is placed, and customize poll response messages for confirmed or cancelled orders.
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✔ Dynamic variables with live preview ✔ Customer, poll, and admin message templates
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