ConfirmQ WhatsApp automation flow builder screenshot
FAQ

Frequently Asked Questions

Common questions about automation flows in ConfirmQ, and how it works for Shopify stores running cash on delivery.

A flow is a rule that decides which WhatsApp message goes out, to whom, and when. You set a trigger, add conditions, choose a delay, and the message sends itself.

Order confirmations, follow-up reminders for customers who have not replied, cancellation notices, shipping updates, and custom messages tied to specific order events.

No. Flows are configured visually with triggers, conditions, and delays. There is no code involved.

For a store handling 50 or more COD orders a day, manual WhatsApp confirmation and follow-up alone can consume two to three staff hours daily. Flows remove that repetition.

Related ConfirmQ features

Other parts of ConfirmQ that work alongside this one, plus guides that cover it in more depth.

WhatsApp Automation Flows for Shopify Orders

AUTOMATION FLOWS

Build powerful WhatsApp automations without writing code

Create multi-step flows that run automatically after key order events, helping you follow up, recover revenue, and keep customers engaged at the right moment.

  • Trigger flows from order created, fulfilled, cancelled, confirmed, or abandoned cart events
  • Add steps like messages, delays, conditions, discounts, images, and admin alerts
  • Run automations automatically in the background while your store keeps moving

Flexible logic for every customer journey

ConfirmQ lets you build flows step by step using a visual editor. Add wait times, branch logic based on order value or customer actions, and send the right message at the right time without manual follow-up.
Multi-step campaigns made simple Send discount codes, attach product images, add Shop Now links, and combine multiple steps into one automated sequence designed for recovery, upsell, or retention.
Automation with full visibility Track active flows, total runs, completed executions, and detailed logs for every step, so you always know what was sent, when it ran, and how the flow performed.
Install Now View Workflow
✔ No-code multi-step flow builder ✔ Conditions, waits, discounts & admin alerts
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