ConfirmQ reports and analytics dashboard screenshot
FAQ

Frequently Asked Questions

Common questions about reports and analytics in ConfirmQ, and how it works for Shopify stores running cash on delivery.

Revenue, confirmations, cancellations, returns, and losses in one view, so you can see what cash on delivery is actually costing rather than only what it appears to earn.

Yes. Reports export to Excel in one click, so you can build your own analysis or share the numbers with your team or accountant.

Shopify reports revenue on orders placed. It does not automatically net out cancelled COD orders, failed deliveries, or the shipping cost of returns, which is where COD margin is usually lost.

Start with confirmation rate, cancellation rate, return rate, and cost per failed delivery. Together these show whether your COD volume is profitable or just busy.

Related ConfirmQ features

Other parts of ConfirmQ that work alongside this one, plus guides that cover it in more depth.

Shopify COD Reports and Analytics

REPORTS & ANALYTICS

Understand your business with real-time reports

ConfirmQ helps you understand exactly where your business is growing and where money is being lost .Track store performance, WhatsApp results, revenue, losses, and order trends from one clear reporting dashboard.

  • Track total revenue, total expense, cancelled loss, returns loss, and returned orders
  • Review confirmations, fulfilment, payment status, and full order-level activity
  • Use monthly charts and export complete reports to Excel anytime
Built for better business decisions View visual charts for revenue trends, daily orders, payment breakdowns, and store performance then export the full data to Excel for deeper analysis and reporting.
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✔ Revenue, loss & order insights ✔ Excel export with complete data
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