ConfirmQ shipment tracking screen used to reduce RTO on Shopify COD orders
FAQ

Frequently Asked Questions

Common questions about shipment updates in ConfirmQ, and how it works for Shopify stores running cash on delivery.

Yes. When you update delivery status, ConfirmQ sends the customer an instant WhatsApp shipment update, so buyers stay informed without anyone messaging them by hand.

Yes. You can assign riders to shipments and update delivery status from the same screen, which keeps dispatch and customer communication in one place.

It helps. Proactive delivery updates cut down on customers asking where their order is, because they already know the status before they think to ask.

You can notify customers as orders move through dispatch and delivery stages, using your own message template for each step.

Related ConfirmQ features

Other parts of ConfirmQ that work alongside this one, plus guides that cover it in more depth.

Shopify Shipment Tracking and Rider Management

SHIPMENT TRACKING

Keep customers updated from dispatch to delivery

Reduce “where is my order?” support messages by sending clear WhatsApp shipment updates at every important delivery stage.

  • Send shipment notifications for Dispatched, Out for Delivery, Delivered, Delayed, Failed, and Contact Request
  • Add courier details, tracking links, and rider names from one shipment screen
  • Manage shipment records and notify customers in real time

Flexible courier updates with full control

ConfirmQ supports Leopard Courier, TCS, and custom couriers, so you can match your delivery workflow exactly. Each shipment message can include tracking details, courier information, and a custom template built for your store.

Rider assignment from Shopify tags Assign a rider using order tags like rider:zain and ConfirmQ can automatically show the rider name inside shipments, helping your team know who picked the parcel and who is handling delivery.
Fast shipment actions Use the action buttons to send a WhatsApp message, delete a shipment record, or mark an order as returned. Quick templates make it easy to send the right update without writing every message from scratch.
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✔ Courier, rider, and tracking visibility ✔ Quick WhatsApp shipment actions
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