ConfirmQ fake order detection dashboard showing flagged risky customers on Shopify
FAQ

Frequently Asked Questions

Common questions about fake order detection in ConfirmQ, and how it works for Shopify stores running cash on delivery.

ConfirmQ scores each customer against their own order history. Buyers who have repeatedly cancelled, refused delivery, or returned COD parcels are flagged as risky before you pack anything, so you can decide whether to ship.

Yes. Once a customer crosses the cancellation threshold you set, you can block them. If a blocked number places another order, you get an instant alert instead of a silent loss.

Yes, and that is the point. Detection runs at order placement, so risky orders are caught while your only cost is a WhatsApp message rather than a failed delivery and a return leg.

Common signals include mismatched or incomplete addresses, unreachable phone numbers, unusually large COD totals from brand new customers, and repeat orders from a number with prior cancellations.

Related ConfirmQ features

Other parts of ConfirmQ that work alongside this one, plus guides that cover it in more depth.

Fake COD Order Detection and Customer Blocking for Shopify

FAKE ORDER DETECTION

Detect risky customers before you dispatch

Reduce fake COD losses by identifying suspicious customers early, before orders move into fulfillment.

  • Build automatic customer risk scores
  • Flag suspicious buyers before shipping
  • Block risky customers with one click

Turn risky orders into smarter decisions

ConfirmQ analyzes cancellations, returns, failed deliveries, unconfirmed WhatsApp polls, and repeated ordering patterns to help you decide which customers are safe to fulfill and which ones need review.
Customer blocking notes Block suspicious customers and save internal notes so your team always knows why they were flagged before accepting future orders.
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✔ Customer risk score from 0–100 ✔ Instant alerts for blocked customers
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